LICENSES
HELPSITES works in SAAS mode and is available in English, French, Dutch, German, Vietnamese and Chinese (traditional and simplified).
Access and licenses management
Thanks to its very acute access management, HELPSITES allows you to open its functionalities to a large number of users, internal or external, who will have access to the features they need in their assigned environment.
75 € / Month
50 € / Month
25 € / Month
< 101
1 € / Month
> 100
Consult us
 WEB |
INTERNAL CONTACTS | ||||
| Administrator | Manager | User | Intervener | ||
| CONFIGURATION | View and Edit configuration :
|
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|---|---|---|---|---|---|
| SITES | View sites | Limited to his visible site | Limited to his visible site | Limited to his visible site | |
| Create & Edit sites | |||||
| Archive & Delete sites | |||||
| Manage rooms & equipments | Limited to his visible site | ||||
| DOCUMENTS | View documents | Limited to his visible site and documents with a role Manager or less | Limited to his visible site and documents with a role User or less | Limited to his visible site and documents with a role Intervener | |
| Manage documents | |||||
| Manage folders | |||||
| CONTACTS | View contacts | ||||
| Create & Edit contacts | |||||
| Archive & Delete contacts | |||||
| Invite a user | |||||
| INCIDENTS | View incidents | Limited to his visible site. | Limited to his visible site. Can change status from “Fixed” to “Closed” | ||
| Create & Edit incidents | |||||
| Archive & Delete incidents | |||||
| Add comments on incident | |||||
| Change incident status | |||||
| Create intervention from incident | |||||
| INTERVENTIONS | View interventions | Limited to his visible site. | Limited to his visible site. | Limited to his visible site and if the Intervener Cy is the Manager Cy | |
| Create Interventions | |||||
| Edit interventions | Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | Limited to his visible site and if the Intervener Cy is the Managed Cy Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | |||
| Archive interventions | |||||
| Delete interventions | |||||
| Send/Resend interventions | |||||
| Add comments in intervention | Limited to his visible site. | Limited to his visible site and if the Intervener Cy is the Managed Cy | |||
| Change intervention status | From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok | From “Sent” to “Accepted” or “Refused” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | |||
| iPad |
INTERNAL CONTACTS | ||||
| Administrator | Manager | User | Intervener | ||
| DOCUMENTS | View existing folders & documents | Limited to his visible site and documents with a role Manager or less | Limited to his visible site and documents with a role User or less | Limited to his visible site and documents with a role Intervener | |
|---|---|---|---|---|---|
| INCIDENTS | View incidents | Limited to his visible site | Limited to his visible site. Can change status from “Fixed” to “Closed” | ||
| Create & Edit incidents -> not edit if sent | |||||
| Add comments on incident | |||||
| Change incident status | |||||
| Create intervention from incident | |||||
| INTERVENTIONS | View interventions | Limited to his visible site | Limited to his visible site | Limited to his visible site and if the Intervener Cy is the Manager Cy | |
| Create interventions | |||||
| Edit interventions | Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | Limited to his visible site and if the Intervener Cy is the Manager Cy | |||
| Add comments in intervention | Limited to his visible site | Limited to his visible site and if the Intervener Cy is the Manager Cy | |||
| Change intervention status | From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok | Web : From “Sent” to “Accepted” or “Refused” Web : From “Accepted” to “Delayed” or “Done” Web : From “Delayed” to “Done” | |||
| HTML Intervener |
INTERNAL | EXTERNAL | |
| Admin Intervener Manager Intervener Assistant Intervener Intervener | Intervener | ||
| INTERVENTIONS | View interventions | For intervention assigned to his company | For intervention assigned to his company |
|---|---|---|---|
| Add interventions | |||
| Add documents in intervention | For intervention assigned to his company with an opened status (In progress or overdue) | For intervention assigned to his company with an opened status (In progress or overdue) | |
| Add comments in intervention | For intervention assigned to his company with an opened status (In progress or overdue) | For intervention assigned to his company with an opened status (In progress or overdue) | |
| Change intervention status | From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | |
| HTML Incidents |
EXTERNAL | |
| Input User linked to a Client Cy | ||
| INCIDENTS | View incidents | Only incidents created by the user |
|---|---|---|
| Add incidents | Limited to his visible sites | |
| Add documents in incident | Only incidents created by the user with a status New,In progress or Fixed | |
| Add comment in incident | Only incidents created by the user with a status New,In progress or Fixed | |
| Change incident status | ||