LICENTIES

HELPSITES werkt in SAAS mode en is beschikbaar in het Nederlands, Engels, Frans, Duits, Vietnamees en Chinees (traditioneel en vereenvoudigd).

Toegangen en licentiebeheer

Dankzij zijn nauwkeurige toegangsbeheer biedt HELPSITES  u de mogelijkheid om de functionaliteiten te delen met een groot aantal gebruikers, zowel intern als extern. Zij krijgen dan toegang tot de functionaliteiten die ze nodig hebben in hun toegewezen omgeving.

ADMIN

Deze licenties bieden toegang tot alle functionaliteiten (zowel vaste als mobiele) van HELPSITES .

MANAGER

Deze licenties bieden toegang tot alle functionaliteiten, maar dan enkel op de sites toegekend aan de Manager.

INPUT USER

Deze licenties staan toe dat de user incidenten, in zijn toegekende sites, creëert en opvolgt.

THIRD PARTY ACCESS

Toegang tot de portaalsite “Incidents” voor de bewoners en tot de portaalsite “Interveners” voor de dienstverleners.

75 € / Maand

50 € / Maand

20 € / Maand

< 1011 € / Maand
>1000,50 € / Maand
>5000,25 € / Maand

De kosten zijn gekoppeld aan een jaarabonnement, met facturering en betaling bij het opstarten.

Als u een maandelijks abonnement wilt nemen, is de prijs per maand 30 € voor een Input-gebruiker, 75 € voor een manager, 100 € voor een administrateur.

HELPSILTES-table-logo-trans WEBINTERNAL CONTACTS
AdministratorManagerUserIntervener
CONFIGURATIONView and Edit configuration :

  • Manage Company information
  • Define Problem and Equpment types
SITESView sites
Limited to his visible site
Limited to his visible site
Limited to his visible site
Create & Edit sites
Archive & Delete sites
Manage rooms & equipments
Limited to his visible site
DOCUMENTSView documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
Manage documents
Manage folders
CONTACTSView contacts
Create & Edit contacts
Archive & Delete contacts
Invite a user
INCIDENTSView incidents
Limited to his visible site.
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents
Archive & Delete incidents
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONSView interventions
Limited to his visible site.
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create Interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Managed Cy Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Archive  interventions
Delete interventions
Send/Resend interventions
Add comments in intervention
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Managed Cy
Change intervention statusFrom “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNokFrom “Sent” to “Accepted” or “Refused” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans iPadINTERNAL CONTACTS
AdministratorManagerUserIntervener
DOCUMENTSView existing folders & documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
INCIDENTSView incidents
Limited to his visible site
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents -> not edit if sent
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONSView interventions
Limited to his visible site
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Manager Cy
Add comments in intervention
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Change intervention statusFrom “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNokWeb : From “Sent” to “Accepted” or “Refused” Web : From “Accepted” to “Delayed” or “Done” Web : From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML IntervenerINTERNALEXTERNAL
Admin Intervener Manager Intervener Assistant Intervener IntervenerIntervener
INTERVENTIONSView interventions
For intervention assigned to his company
For intervention assigned to his company
Add interventions
Add documents in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Add comments in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Change intervention statusFrom “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML IncidentsEXTERNAL
Input User linked to a Client Cy
INCIDENTSView incidents
Only incidents created by the user
Add incidents
Limited to his visible sites
Add documents in incident
Only incidents created by the user with a status New,In progress or Fixed
Add comment in incident
Only incidents created by the user with a status New,In progress or Fixed
Change incident status