LICENCES
HELPSITES fonctionne en mode SAAS, l’application est disponible en Anglais, Français, Néerlandais, Allemand, Vietnamien, Chinois traditionnel et simplifié.
Gestion des accès et licences
Grâce à sa gestion très fine des accès, HELPSITES vous permet d’ouvrir ses fonctionnalités à un grand nombre d’utilisateurs, internes ou externes, qui auront accès aux fonctionnalités dont ils ont besoin dans les environnements qui les concernent.
75 € / Mois
50 € / Mois
25 € / Mois
< 101 1 € / Mois > 100 Nous consulter
 WEB | INTERNAL CONTACTS | ||||
| Administrator | Manager | User | Intervener | ||
| CONFIGURATION | View and Edit configuration :
| ||||
|---|---|---|---|---|---|
| SITES | View sites | Limited to his visible site | Limited to his visible site | Limited to his visible site | |
| Create & Edit sites | |||||
| Archive & Delete sites | |||||
| Manage rooms & equipments | Limited to his visible site | ||||
| DOCUMENTS | View documents | Limited to his visible site and documents with a role Manager or less | Limited to his visible site and documents with a role User or less | Limited to his visible site and documents with a role Intervener | |
| Manage documents | |||||
| Manage folders | |||||
| CONTACTS | View contacts | ||||
| Create & Edit contacts | |||||
| Archive & Delete contacts | |||||
| Invite a user | |||||
| INCIDENTS | View incidents | Limited to his visible site. | Limited to his visible site. Can change status from “Fixed” to “Closed” | ||
| Create & Edit incidents | |||||
| Archive & Delete incidents | |||||
| Add comments on incident | |||||
| Change incident status | |||||
| Create intervention from incident | |||||
| INTERVENTIONS | View interventions | Limited to his visible site. | Limited to his visible site. | Limited to his visible site and if the Intervener Cy is the Manager Cy | |
| Create Interventions | |||||
| Edit interventions | Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | Limited to his visible site and if the Intervener Cy is the Managed Cy Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | |||
| Archive interventions | |||||
| Delete interventions | |||||
| Send/Resend interventions | |||||
| Add comments in intervention | Limited to his visible site. | Limited to his visible site and if the Intervener Cy is the Managed Cy | |||
| Change intervention status | From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok | From “Sent” to “Accepted” or “Refused” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | |||
| iPad | INTERNAL CONTACTS | ||||
| Administrator | Manager | User | Intervener | ||
| DOCUMENTS | View existing folders & documents | Limited to his visible site and documents with a role Manager or less | Limited to his visible site and documents with a role User or less | Limited to his visible site and documents with a role Intervener | |
|---|---|---|---|---|---|
| INCIDENTS | View incidents | Limited to his visible site | Limited to his visible site. Can change status from “Fixed” to “Closed” | ||
| Create & Edit incidents -> not edit if sent | |||||
| Add comments on incident | |||||
| Change incident status | |||||
| Create intervention from incident | |||||
| INTERVENTIONS | View interventions | Limited to his visible site | Limited to his visible site | Limited to his visible site and if the Intervener Cy is the Manager Cy | |
| Create interventions | |||||
| Edit interventions | Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done) | Limited to his visible site and if the Intervener Cy is the Manager Cy | |||
| Add comments in intervention | Limited to his visible site | Limited to his visible site and if the Intervener Cy is the Manager Cy | |||
| Change intervention status | From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok | Web : From “Sent” to “Accepted” or “Refused” Web : From “Accepted” to “Delayed” or “Done” Web : From “Delayed” to “Done” | |||
| HTML Intervener | INTERNAL | EXTERNAL | |
| Admin Intervener Manager Intervener Assistant Intervener Intervener | Intervener | ||
| INTERVENTIONS | View interventions | For intervention assigned to his company | For intervention assigned to his company |
|---|---|---|---|
| Add interventions | |||
| Add documents in intervention | For intervention assigned to his company with an opened status (In progress or overdue) | For intervention assigned to his company with an opened status (In progress or overdue) | |
| Add comments in intervention | For intervention assigned to his company with an opened status (In progress or overdue) | For intervention assigned to his company with an opened status (In progress or overdue) | |
| Change intervention status | From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” | |
| HTML Incidents | EXTERNAL | |
| Input User linked to a Client Cy | ||
| INCIDENTS | View incidents | Only incidents created by the user |
|---|---|---|
| Add incidents | Limited to his visible sites | |
| Add documents in incident | Only incidents created by the user with a status New,In progress or Fixed | |
| Add comment in incident | Only incidents created by the user with a status New,In progress or Fixed | |
| Change incident status | ||