LICENCES

HELPSITES fonctionne en mode SAAS, l’application est disponible en Anglais, Français, Néerlandais, Allemand, Vietnamien, Chinois traditionnel et simplifié.

Gestion des accès et licences

Grâce à sa gestion très fine des accès, HELPSITES vous permet d’ouvrir ses fonctionnalités à un grand nombre d’utilisateurs, internes ou externes, qui auront accès aux fonctionnalités dont ils ont besoin dans les environnements qui les concernent.

ADMIN

 Ces licences donnent accès à la totalité des fonctionnalités (sédentaires et mobiles) de HELPSITES.

MANAGER

 Ces licences permettent l’utilisation de l’application et de ses fonctionnalités sur les sites attribués à la personne.

INPUT USER

Ces licences permettent la création et le suivi d’incidents dans les sites/locaux attribués à la personne.

Third Party access

Accès au portail “Incidents” pour les occupants et au portail “Prestataires” pour ces derniers.

75 € / Mois

50 € / Mois

20 € / Mois

< 1011 € / Mois
>1000,50 € / Mois
>5000,25 € / Mois

Les coûts sont liés à un abonnement annuel, avec facturation et paiement au démarrage.

Si vous désirez prendre un abonnement mensuel, le prix par mois est de 30€ pour un Input user, de 75€ pour un Manager, de 100€ pour un Admin.

HELPSILTES-table-logo-trans WEBINTERNAL CONTACTS
AdministratorManagerUserIntervener
CONFIGURATIONView and Edit configuration :

  • Manage Company information
  • Define Problem and Equpment types
SITESView sites
Limited to his visible site
Limited to his visible site
Limited to his visible site
Create & Edit sites
Archive & Delete sites
Manage rooms & equipments
Limited to his visible site
DOCUMENTSView documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
Manage documents
Manage folders
CONTACTSView contacts
Create & Edit contacts
Archive & Delete contacts
Invite a user
INCIDENTSView incidents
Limited to his visible site.
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents
Archive & Delete incidents
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONSView interventions
Limited to his visible site.
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create Interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Managed Cy Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Archive  interventions
Delete interventions
Send/Resend interventions
Add comments in intervention
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Managed Cy
Change intervention statusFrom “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNokFrom “Sent” to “Accepted” or “Refused” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans iPadINTERNAL CONTACTS
AdministratorManagerUserIntervener
DOCUMENTSView existing folders & documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
INCIDENTSView incidents
Limited to his visible site
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents -> not edit if sent
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONSView interventions
Limited to his visible site
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Manager Cy
Add comments in intervention
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Change intervention statusFrom “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNokWeb : From “Sent” to “Accepted” or “Refused” Web : From “Accepted” to “Delayed” or “Done” Web : From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML IntervenerINTERNALEXTERNAL
Admin Intervener Manager Intervener Assistant Intervener IntervenerIntervener
INTERVENTIONSView interventions
For intervention assigned to his company
For intervention assigned to his company
Add interventions
Add documents in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Add comments in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Change intervention statusFrom “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML IncidentsEXTERNAL
Input User linked to a Client Cy
INCIDENTSView incidents
Only incidents created by the user
Add incidents
Limited to his visible sites
Add documents in incident
Only incidents created by the user with a status New,In progress or Fixed
Add comment in incident
Only incidents created by the user with a status New,In progress or Fixed
Change incident status