LICENSES

HELPSITES works in SAAS mode and is available in English, French, Dutch, German, Vietnamese and Chinese (traditional and simplified).

Access and licenses management

Thanks to its very acute access management, HELPSITES  allows you to open its functionalities to a large number of users, internal or external, who will have access to the features they need in their assigned environment.

ADMIN

These licenses provide access to all features (static and mobile) of HELPSITES.

MANAGER

These licenses allow the use of the application and its features on the sites assigned to the person.

INPUT USER

These licences allow the user to create and follow incidents in the sites assigned to him.

THIRD PARTY ACCESS

Access to “Incidents” portal for the occupants and to “Interveners” portal for the providers.

75 € / Month

50 € / Month

25 € / Month

< 101 1 € / Month
>100 0,50 € / Month
>500 0,25 € / Month

HELPSILTES-table-logo-trans WEB INTERNAL CONTACTS
Administrator Manager User Intervener
CONFIGURATION

View and Edit configuration :

  • Manage Company information
  • Define Problem and Equpment types
SITES View sites
Limited to his visible site
Limited to his visible site
Limited to his visible site
Create & Edit sites
Archive & Delete sites
Manage rooms & equipments
Limited to his visible site
DOCUMENTS View documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
Manage documents
Manage folders
CONTACTS View contacts
Create & Edit contacts
Archive & Delete contacts
Invite a user
INCIDENTS View incidents
Limited to his visible site.
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents
Archive & Delete incidents
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONS View interventions
Limited to his visible site.
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create Interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Managed Cy Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Archive  interventions
Delete interventions
Send/Resend interventions
Add comments in intervention
Limited to his visible site.
Limited to his visible site and if the Intervener Cy is the Managed Cy
Change intervention status From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok From “Sent” to “Accepted” or “Refused” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans iPad INTERNAL CONTACTS
Administrator Manager User Intervener
DOCUMENTS View existing folders & documents
Limited to his visible site and documents with a role Manager or less
Limited to his visible site and documents with a role User or less
Limited to his visible site and documents with a role Intervener
INCIDENTS View incidents
Limited to his visible site
Limited to his visible site. Can change status from “Fixed” to “Closed”
Create & Edit incidents -> not edit if sent
Add comments on incident
Change incident status
Create intervention from incident
INTERVENTIONS View interventions
Limited to his visible site
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Create interventions
Edit interventions
Limited to his visible site Can only edit the woksheet If the status is in (Accepted, Delayed or Done)
Limited to his visible site and if the Intervener Cy is the Manager Cy
Add comments in intervention
Limited to his visible site
Limited to his visible site and if the Intervener Cy is the Manager Cy
Change intervention status From “Accepted” to “Delayed”, “Done”, “VerifiedOk” or “VerifiedNok” From “Delayed” to “Done”, “VerifiedOk” or “VerifiedNok From “Done” to “VerifiedOk” or “VerifiedNok Web : From “Sent” to “Accepted” or “Refused” Web : From “Accepted” to “Delayed” or “Done” Web : From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML Intervener INTERNAL EXTERNAL
Admin Intervener Manager Intervener Assistant Intervener Intervener Intervener
INTERVENTIONS View interventions
For intervention assigned to his company
For intervention assigned to his company
Add interventions
Add documents in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Add comments in intervention
For intervention assigned to his company with an opened status (In progress or overdue)
For intervention assigned to his company with an opened status (In progress or overdue)
Change intervention status From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done” From “Sent” to “Accepted”,“Refused” or “To Plan” From “Accepted” to “Delayed” or “Done” From “Delayed” to “Done”
HELPSILTES-table-logo-trans HTML Incidents EXTERNAL
Input User linked to a Client Cy
INCIDENTS View incidents
Only incidents created by the user
Add incidents
Limited to his visible sites
Add documents in incident
Only incidents created by the user with a status New,In progress or Fixed
Add comment in incident
Only incidents created by the user with a status New,In progress or Fixed
Change incident status